Refund policy

Return, Refund & Warranty Policy

We want you to be confident in your purchase. Please review our policy before ordering.

Returns

  • Returns must be requested within 14 days of delivery.

  • Returned items must be unused, unworn, unwashed, and in their original condition and packaging.

  • Contact us with your order number before sending a return.

Non-Returnable Items

  • Pre-order items and items explicitly marked final sale cannot be returned or refunded.

  • Items showing signs of wear, washing, improper installation, misuse, or intentional damage will not be accepted as returns.

30-Day Product Warranty

All products include a 30-day warranty beginning on the delivery date. The warranty covers product breakage, snapping, or failure that occurs during normal use.

The warranty does not cover intentional damage, abuse, misuse, improper installation, unauthorized modifications, or damage caused by using the product in a way it was not designed for. We may request clear photos or video of the product and installation before approving a warranty claim.

Approved warranty claims may be resolved with a replacement, repair, or refund at our discretion.

Exchanges

We do not offer direct exchanges. If your item is eligible, return it and place a new order.

Refunds

  • Approved returns will be refunded to the original payment method.

  • Original shipping costs are non-refundable unless the item arrived damaged or incorrect.

  • Refunds are processed within 5–10 business days after inspection.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and clear photos.

Contact Us

For returns or warranty claims, contact emotocustom99@gmail.com.