Refund policy

Return & Refund Policy

We want you to be confident in your purchase. Please review our policy carefully before ordering.

Returns

  • We accept returns on unused, unworn, and unwashed items only.

  • Returns must be requested within 7–14 days of delivery.

  • Items must be returned in their original condition and packaging.

Non-Returnable Items

  • Pre-order items are final sale and cannot be returned or refunded.

  • Sale or discounted items are final sale.

  • Items showing signs of wear, washing, or damage will not be accepted.

Exchanges

  • We do not offer direct exchanges.

  • If eligible, please return the item and place a new order.

Refunds

  • Approved returns will be refunded to the original payment method.

  • Shipping costs are non-refundable.

  • Refunds are processed within 5–10 business days after inspection.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery.

  • Please include your order number and clear photos.

Contact Us

For return requests or questions, contact us at: emotocustom99@gmail.com